Privacy Policy

Effective Date: 23 Aug 2025

This Privacy Policy applies to the internal-use mobile application (“App”) developed and maintained by Sona Pharma Labs Pvt Ltd (“we,” “our,” “us”). The App is designed for authorized staff members to manage internal logistics, order processing, and related operations. It is not intended for public or customer use.

1. Information We Collect

We collect limited personal and operational information necessary for staff to use the App effectively:

  • Personal Information

    • Staff name

    • Email (optional)

    • Location (for delivery confirmation, if applicable)

  • Operational Data

    • Order creation and status updates

    • Delivery logs

    • Date and time stamps for each action

    • Device type and app logs (for troubleshooting and performance)

2. Purpose of Data Collection

We collect and process this information only for internal operations, including:

  • Managing and tracking orders and deliveries

  • Monitoring staff performance and task completion

  • Ensuring accountability and accurate records

  • Improving app performance and fixing technical issues

3. Storage Access Permission

Our app may request access to device storage, including all files. This is required for specific operational features such as:

  • Uploading or attaching order-related documents (e.g., invoices, reports)

  • Exporting and saving internal logistics or compliance files

  • Backing up operational data for authorized use

⚠️ We do not access or collect personal photos, media, or unrelated files. File access is strictly limited to documents used within internal business workflows.

4. Data Sharing and Third Parties

We do not share your personal or operational data with advertisers or unaffiliated third parties. However, we may use third-party services such as:

  • Firebase / Google Play Console (analytics, crash reporting, and deployment tracking)

These services may collect anonymized device data to help us improve app performance.

5. No Customer Data

This app is for staff use only. It does not collect or store customer or patient information.

6. Data Security

We use appropriate technical and organizational measures to prevent loss, misuse, or unauthorized access. Access to app logs and staff records is restricted to authorized personnel.

7. Children’s Privacy

This app is intended only for staff members of Sona Pharma Labs Pvt Ltd and is not intended for children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

📧 Email: sonapharmahelp@gmail.com
🏢 Company: Sona Pharma Labs Pvt Ltd